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Submit it in the project management system and leave it in OPEN. Product Support reads everything in OPEN and moves it on. You do not need to assign it, set a status, or chase anyone.

The date you need to start using it, where it will be used, any copy that has to appear exactly as written, and anything you have already made that it needs to sit alongside. Missing detail is the most common reason a project goes to MORE INFO NEEDED instead of into production.

Yes. There is no per-seat charge, so your kids director, worship pastor, and communications lead can each submit directly rather than routing everything through one person.

Send the raw footage and the layered originals rather than a compressed export, because we can always work down from a large file and cannot work up from a small one. For anything too big to upload, send a shared drive link instead. Very large jobs, like a full camera card of multi-camera footage, are worth flagging with your Product Support Rep first so we can plan the handoff.

OPEN is submitted and unread. MORE INFO NEEDED and DEPENDENT are both waiting on something. RECEIVED means a designer is on it. WAITING FEEDBACK means the draft is with you. NEEDS AN UPDATE, DELIVERABLES NEEDED, and CLOSED cover the end of the run.

Only at the feedback stage. From WAITING FEEDBACK you move it to NEEDS AN UPDATE if you want changes, or to DELIVERABLES NEEDED if it is right. Everywhere else Product Support or your designer moves it for you.

Add the missing detail as a comment and leave the project exactly where it is. Moving it into RECEIVED yourself is what loses projects, because nothing tells Product Support to look again. If you have already commented and it has not moved, message your account manager.

Leave your changes in the comments and move it to NEEDS AN UPDATE. Revisions carry on until the work is right, at no extra charge. Most churches find the Squad learns their taste within the first few projects.

Tell your Product Support Rep rather than resubmitting it. They can see what else is in your queue and can often reorder it. Resubmitting the same project a second time makes it slower, not faster, because it takes a second active slot.

On the task itself. When your designer moves a project to DELIVERABLES NEEDED and finishes packaging, a Dropbox link appears on the task with everything in it.

Move the project back to DELIVERABLES NEEDED and say exactly which one you need. That is what the status is for, and it does not count as a revision.

Yes, including the editable source files, and it stays yours whether or not you remain a member.

Your plan sets how many are actively in production at a time: 15 on All-In Premium, 15 on All-In, 12 on Graphics + Video, 7 on Graphics. When one closes, the next one starts.

Nothing is turned away and nothing expires. The extra projects wait in your queue and start automatically as slots free up. Use Manage My Queue to set which one goes first.

Close a finished project. A project sitting in DELIVERABLES NEEDED or WAITING FEEDBACK still counts as active, so a board with old drafts nobody signed off on is the usual reason a church feels capped when it is not busy.

Tell your account manager before it starts rather than during. There is usually a better answer than upgrading, and either way it works far better with a few weeks of warning.

No. On the All-In tiers, website support and brand support each have their own lane: one sermon upload a week plus one active website task, and one active brand request at a time. Submit as much as you like, anything over your limit simply queues.

Sermon uploads posted the same day when they are in by Monday noon Central. Text, image, event, and staff updates run 3 to 4 business days. A new page takes 5 to 10, so give it about three weeks if it is tied to a date.

About 6 to 10 weeks from the strategy brief. You see two vision boards and pick a direction, then a full logo system, then a published online brand guide. Your time in it is roughly 8 to 12 hours, almost all of it reviewing. Already have a logo you like? We keep it and build the guide around it.

No. Support maintains the site you already have. A full build is All-In Premium, and that includes support on the new site after it launches. If someone else built your site, we work inside what their builder allows.

Not inside a signed term. Paying monthly spreads the cost over the year, but the agreement still runs the full 12 months. If a quiet stretch is coming, tell your account manager and we will plan the year around it rather than pausing.

Yes. Move up whenever you need more and your rate adjusts from the next billing cycle. Talk to your account manager first if it is one heavy season driving it, because there is sometimes a better way to cover that.

Your Product Support Rep for anything about a specific project, including dates and priorities. Your account manager for anything about the plan itself. For billing or account access, email us and a person will answer.