The questions churches ask before they sign.

A real Squad of church creatives, many of them former church staff who have run a communications calendar themselves. You are not routed to a different stranger each week.

No. Your kids director, worship pastor, and communications lead can all submit directly at no extra cost. Routing everything through one person is the bottleneck we are trying to remove.

Shoot horizontally unless the piece is for stories or reels, get the microphone close to whoever is talking, and light faces from the front rather than the window behind them. Those three cover most of what comes back needing a reshoot. The two guides below go through the rest, including framing, file formats and what to send us.

• Best Practices Guide for Filming
• Video Submission Guidelines

It lands in Open, and our project manager moves it from there: into Received once we have everything we need, or into More Info Needed if something is missing. Leave it where it is in either case, because moving it yourself is how a project gets lost. When your designer finishes, it moves to a column with a Dropbox link to your files, and you either approve it or send feedback. The walkthrough below has the whole board.

• The Project Lifecycle

Nothing breaks and nothing is lost. Your plan sets how many graphic and video projects run at once, and we start the next one as soon as a slot opens. Keeping the number capped is what stops your work sitting half-finished behind somebody else's.

Yes, and we make it easy. Moving up a plan starts a fresh 12-month agreement at the new plan’s rate from the day you switch, and your old agreement closes out with nothing owed. Moving down a plan waits until your current term ends. On a month-to-month plan, changes simply apply from your next billing cycle.

Both tiers carry the same 15 active design and video projects, your main brand and guide, weekly web support, and sermon-driven social. Premium adds the things that are projects in their own right: a full website build, ministry brands with their own guides, custom social that we schedule for you, and a creative director working alongside the brand rather than on request. If your site is fine and your ministries share one look, All-In is usually the right column.

Your plan sets how many graphic and video projects are actively in production at a time: 15 on All-In Premium, 15 on All-In, 12 on Graphics + Video, 7 on Graphics. When one finishes, the next one starts. Nothing expires and nothing is wasted. On the All-In tiers, website support and brand support don’t count toward that number. They each have their own: one sermon upload a week plus one active website task, and one active brand request at a time. Submit as much as you like, anything over your limit simply queues.

Yes. Your member portal at requests.thesqd.com includes Manage My Queue: it shows what is actively in production and what is waiting, and you can drag your queued projects into whatever order matters most to you. You can also pause any project (it shows as ON HOLD) and resume it when you are ready, and the next item in your order moves up as slots open.

Send it back and we will fix it, at no extra charge. Most churches find the Squad learns their taste within the first few projects.

We make the content and, on All-In Premium, schedule it for you. Replying to comments and messages stays with your team, since those conversations are pastoral and belong to people who know the person asking. Your accounts stay yours, and you can post alongside us whenever you want.

All-In covers the week your sermon drives: 2 sermon videos, a sermon image post, a Facebook text post, a service recap, and an invite. All-In Premium adds a worship video, carousels, event posts, scheduling on your behalf, and access to the scheduling tool.

Your sermon goes up every week and never counts against anything else. Separately, one support request is worked at a time: a text or image change, a new page, an event or staff update, a blog post, a technical fix. Submit as many as you want. They wait in line and move up as each one finishes.

No. Support maintains the site you already have. A full build is All-In Premium, and that includes support on the new site after it launches. If someone else built your site, we work inside what their builder allows. When a change would break your layout, we say so instead of shipping it.

Sermon uploads posted the same day when they are in by Monday noon Central. Text, image, event, and staff updates run 3 to 4 business days. A new page takes 5 to 10, so give it about three weeks if it is tied to a date.

About 6 to 10 weeks from the strategy brief. You see two vision boards and pick a direction, then a full logo system with its variations, then a published online brand guide your whole staff can reach. Your time in it is roughly 8 to 12 hours, almost all of it reviewing.

We keep it. We skip the logo phases and build the online brand guide around what you already have, so your team stops working from a PDF that went out of date two rebrands ago. The price does not change.

Yes, on All-In Premium. Kids, students, and groups can each get a mark and palette of their own, and you choose whether they read as siblings to the main brand or as cousins. Each one lands in the same online guide.

No. A brand build covers your marks, palette, typography, and the published guide. Custom maps and custom illustrations are separate work with their own scope, so ask your account manager about them directly. Logo and brand work itself is available on the All-In plans.

It settles the idea before anyone opens a design file. Your creative director sits down with you, builds a style guide out of what your church actually likes, then sets the direction for a series or a campaign. The graphics, the video, and the social then come from one idea instead of three.

Ask first when the thing is big or spans several projects: a sermon series, a major event, a campaign that runs for weeks. Skip it for a one-off flyer. Direction requests come back in about 3 to 5 business days, so ask before the design work starts rather than after.

No. Onboarding, brand setup, and account access are part of the plan.

You do, including the editable source files, and it stays yours whether or not you remain a member.