FAQs

Here are some Common Questions:

 

 

What can you design for us?

It might actually be easier to tell you what we can’t design. We don’t do logos, big books (4+ pages), or detailed maps. Everything else is fair game. If you go with the Unlimited+Video plan, we’ll include a custom sermon bumper every month and weekly social media videos as well. Whichever plan you go with, we’ve got you covered. 

How many active requests can I have? 

Unlimited means unlimited. No fine print, period. 

Are there any contracts?

Nope. Not ever.

What’s the average turnaround time?

You can expect your design drafts back within 3-4 business days. If you need a revision, we’ll usually get those back you in less than a business day. Either way, we’re making sure you meet your deadlines.

 

How do I submit design requests?

We use an awesome project management software called Clickup. It’s easy to use and helps us get your graphics done in lightning time.

Can I get a refund?

If we’re just not a good fit for your church, no hard feelings. We’ll refund your first payment in full within 45 days of signing up for Church Media Squad.

Can I request revisions?

Definitely. We work hard to get to know your church and what you’re looking for, but if you need something changed, no biggie. Unlimited means unlimited, and that goes for revisions, too. 

 

Do you offer faster turnaround times?

Yes! You can request a 1-2 day turnaround time for a small fee per-project. Just check with your project manager and we’ll get you hooked up. 

Can I add another user to the account?

Unlimited means unlimited. You can add as many staff members to your plan as you’d like, totally free. 

Is a designer assigned to my church?

When you get started, you’ll take a quick quiz called the “Design Flavor Profile” to match you with a primary and secondary designer. For the most part, you’ll work with one of those two designers. 

 

Do you use templates?

We believe that you deserve completely custom graphics. We don’t use templates or pre-made designs. Everything is custom and built from scratch - just for your church. 

Do your designers understand the church?

All of our designers have actually worked in churches. They understand the unique challenges you face and are ready to help you look awesome. 

Do we get the source files?

Yep! We’ll include the Illustrator, inDesign, or Photoshop files for every project. 

 

Will you design graphics with Disney characters?

As a matter of policy, we do not create designs of any copyrighted or trademarked characters. Churches and others who have used copyrighted characters in designs have faced lawsuits in the past. To keep your church (and ourselves) legally safe we will automatically decline to work on projects which ask for the inclusion of copyrighted materials. 

What does “unlimited” really mean?

Our Squad of designers are here to help your church with any design needs your church typically has in any given month. Think of it like your own in-house designer! For example, an in-house designer cannot design 12 months of graphics in four week. Neither can we. Unfortunately, we don’t have the superpower of lightning-speed…yet!

 
 
 
church media design mockups of sermon series