Product Support Representative
One Full-Time Position
Start Date — October 2025
The Position
Church Media Squad is looking for a Product Support Representative to join our growing Squad. At Church Media Squad, we exist to make church media better by helping local church ministries with graphic and video production, communication and social strategy, website development, and full-scale branding.
Our new Product Support Representative will help assist members with project submissions, troubleshooting, and workflow management. This role requires strong communication skills, problem-solving abilities, and experience with creative file types. Product Support Representative’s will work closely with members to ensure smooth project progression by providing support, resolving issues, answering questions, and guiding them through submission processes. The Product Support Representative position is a full-time hourly position, with a work expectation of 40 hours/week.
All Church Media Squad employees work completely remotely. Full-time employees receive a company MacBook Pro after their first six weeks. Church Media Squad is an Apple-only environment.
About Church Media Squad:
Church Media Squad is based out of Salt Lake City, UT. The state of Utah has the lowest percentage of Christians in the country, with the Salt Lake Valley having less than 5% who consider themselves part of the Christian faith. Our Founder’s goal and hope is to be part of God's transformative movement in the Salt Lake Valley by making our base of operations here and helping church plants in Salt Lake Valley.
We have seven Squad Goals at Church Media Squad that help define how we operate and interact with our client churches and each other. You can read the Squad Goals here.
Qualifications:
Strong written and verbal communication skills
Familiarity with creative file types and design terminology
Experience using project management (ClickUp) or support tools
Ability to troubleshoot and problem-solve independently
Detail-oriented with a strong understanding of creative workflows
Comfortable working remotely and managing tasks efficiently
Responsibilities:
Member Support & Project Assistance
Respond to member inquiries regarding project submissions, status updates, and next steps
Guide members through rejected submissions, explaining necessary revisions and file requirements
Assist members with revision requests, clarifying project limitations and feasibility
Help identify and resolve missing assets or information to keep projects moving forward
Troubleshooting & Process Guidance
Diagnose and assist with file upload issues, format compatibility problems, and form submission errors
Identify and resolve scheduling conflicts or submission delays
Guide clients through the correct project submission process to prevent errors and improve efficiency
Project Workflow Management
Monitor and respond to project-related support tickets in a timely manner
Provide explanations and solutions when projects are placed on hold or require additional information
Assist with project cancellations, ensuring proper documentation and communication
Work to improve overall submission success
Other Details:
Reports to the Director of Customer Experience
Higher internet speeds are helpful for this position!
This is a W2 Employee position with a starting pay range of $21.63 - $26.44.
Church Media Squad has an annual pay raise period every January after your first full year of employment.
You can read a full list of benefits for Full-Time employees here.
